1005047 Genuine Caterpillar Alternator

We offer a 365-day warranty on all our parts, regardless of their condition. This warranty is applicable to customers who make purchases directly on our website and does not cover products bought on platforms like eBay or Amazon.

Our warranty does not extend to the following circumstances:

1. Normal wear and tear.
2. Damage caused by accidents or negligence.
3. Malfunctions related to fuel and exhaust systems due to low-quality fuel.
4. Inadequate repairs leading to external or technical damage.
5. Defects or corrosion resulting from exposure to environmental factors, chemicals, and natural elements.
6. Natural wear and aging of specific parts, including dpf filters, fuel filters, ribbed belts, poly belts, and more.

To qualify for warranty support, ensure you have:

1. Proof of purchase from our website.
2. A service station certificate for the specific repair work.
3. Payment documentation for the repair.
4. A service report confirming the part cannot be restored.

If a part cannot be repaired, a full refund for the part's cost will be issued.

For expedited support, please:

1. Provide a detailed description of the issue.
2. Include your phone number.
3. Attach a photo of the part.
4. Provide your order number.
5. Include your name and surname.

Contact us at support@trucktotrailer.com for assistance.

Truck To Trailer - Return and Refund Policy

Return Policy

We understand that situations may arise, and you have the flexibility to return a part within 30 days of receiving it for a full refund. Kindly get in touch with us before initiating the return process. We often provide a USPS return label for your convenience. Our products are new, unused, and accurately labeled by brand and manufacturer part number. It is essential to ensure that you order the correct part number to avoid any inconvenience. Our top priority is your complete satisfaction, and we are here to assist you promptly with any concerns. Please don't hesitate to reach out to us if you encounter any issues or have questions.

Please Note:

• Orders can be returned within 30 days of receipt.
• Shipping charges are non-refundable.
• You must obtain a valid Return Authorization (RA) number from our customer service department.
• All returns should be in new, uninstalled, and undamaged condition, with original packaging.
• Installed or modified products cannot be accepted as returns.
• Certain items are non-refundable, and you will be notified if your order falls into this category.
• Special order items and electronics are non-refundable.
• We do not impose a restocking fee.

Return Process

Returning a product to Truck To Trailer is a straightforward process:

1. Contact your sales representative for a Return Authorization Number (RA).
2. Ship your return to our facility.
3. Expect a credit within 48 hours of Truck To Trailer receiving and inspecting your return.

Contact Us

• Toll-free in the U.S.: +1 (828) 882-9155 (available from 9 am-6 pm EST)
• Email: support@trucktotrailer.com